IEEE Returns Policy | 
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The IEEE has a “No Returns” policy. However, IEEE will gladly replace damaged or missing publications.
- IEEE Members: please complete the Publication Inquiry Form.
- Customers: please complete the Subscription Claims Form.
Print on Demand order fulfillment means constant availability
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The IEEE has partnered with Moore Wallace, Inc., a division of R.R. Donnelly, to provide all customers with Print-on-Demand (POD) product fulfillment on orders for most IEEE Standards and Conference Proceedings. POD order fulfillment assures customers constant product availability, professional quality formats, and the same responsive service you've come to expect from the IEEE. The IEEE will continue to honor claims for defective titles, replacing the original at no cost to customers. In addition, due to the nature of POD, rush orders for IEEE Standards require 24 hours to produce. Rush orders for Conference Proceedings will require 48 hours to produce in advance of shipment. |
John Wiley & Sons Terms and Conditions
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For terms and conditions regarding John Wiley & Sons products, visit the Wiley Web site.
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